Frequently Asked Questions
These are the most Frequently Asked Questions from our customers - last update 09/08/04
Q: Other website companies advertise a hosting fee. What is your hosting fee?
A: We don't break out the hosting fee from our prices. Our packages are designed for Businesses and our focus is getting you new clients and customers. When you lease a WebPak from us, your HOST is the same company that has designed the software that you are using to build and maintain your web site. Your monthly price to maintain your web site includes hosting, the license to use the template driven website builder software, and some of the other costs associated with maintaining your web site, depending on which plan you choose.
Q: Why should I lease a website from TriangleWebSites.com?
A: Because we offer encrypted, professional, user friendly websites with all the "bells and whistles" and free technical support at a very affordable price. Many web hosting companies will try to lure you with a low price, but when you start getting "Hits," in other words, when people start looking at your website, your traffic (also called bandwidth) goes up, and so does your price. Not with a website through TriangleWebSites.com, we offer unlimited toll-free technical support, unlimited bandwidth, unlimited pages, unlimited graphics. We believe there's no better deal in cyberspace.
Q: Can I use my site for anything?
A: No. Pornography, gambling and/or illegal activities are not allowed. If a site is in violation, a notice will be given and the problem must be corrected. If the problem is not corrected, the site will be shut down with no refunds to the customer.
Q: Do I need to know html to build my website?
A: No, you can build your site through professionally developed templates. The web site building software will walk you through the process of building your site.
Q: Do you accept credit cards?
A: Yes. And so can you, with our merchant account option. We accept Visa and Master Card. All of your orders are processed through a secure server for your protection.
Q: What do I do after I place my order?
A: After you place your order you will receive an email with the username and password for your web site development account. You can immediately log into the web builder software and start building your website.
Q. Will I need to install any software on my computer?
A: No. Our template driven web site design software works completely over the Internet. You can build, update, maintain and monitor your web site from any computer that is connected to the Internet. A high speed Internet connection is recommended (DSL, Cable Modem, Satellite) but not required.
Q: I purchased a design package, how are you going to build my website for me?
A: If you've purchased a DESIGN PACKAGE then we will start working with you through email, to discuss your goals for your new website. It is important to understand that we will be developing your website from the content that you provide. For example, lets suppose that you sell antique clocks. Your antique clocks are unique, and possibly the finest in the world. As you are the expert on antique clocks, only you are truly qualified to write the sales copy for your web site. Furthermore, we will need to get pictures from you of the items you intend to sell. Pictures of your storefront, your staff, anything that may be of interest to your internet customers will be helpful. From time to time during the development, a telephone conversation may be required. Although we do not write the content for your web site, we can guide you and give you examples of what is working for others.
Q: How much space do I have?
A: You have unlimited space.
Q: How many pictures can I put on my website?
A: There is no limit. Your images are stored in your online Library.
Q: What if I need to make changes to my site?
A: Your web development site gives you 24/7 access to make unlimited changes to your website free of charge.
Q: Will my website make me rich?
A: We certainly hope so! While there are many stories of people making it big on the Internet, let's be real for a second. Having a website is a natural and necessary extension of whatever advertising and promotion your company is already doing. If you are already successful in marketing your business, service or practice, then Adapting Your current Advertising Image and Approach for Internet marketing will increase your exposure via today's high-traffic Internet marketplace. This will further your success. The old saying about the three most important factors in storefronts and real estate are still true. It's "Location!, Location!, Location!," but now with changing trends and more savvy consumers, the saying is more appropriately , "Site!, Site!, Site!"
If you are starting a new business, and will mainly use the Internet and your website for marketing, then our experience has taught us that you have to be expert at marketing your business on-line. We have tools available to get you into online malls, promote products using eBay, and send email newsletters and product promotions through opt-in email campaigns. This subject is beyond the scope of a FAQ file, but we would gladly take the time to talk to you. New businesses, and business where on-line sales are the main source of revenue are eligible for certain discounts. Contact CustomerService@ToddFogal.com for more information.
Q. What tricks does your company use to get me to the top of search engines?
A. We don't use "tricks" to get you high rankings. When it comes to search engines, we can't really guarantee any results. What our experience has taught us thought is that well written content that would be of interest to the person searching for that topic will draw browsers. We can reinforce the content by including keywords and page descriptions in the appropriate fields in the header, but truely, it's all about the content. We have a small page called Search Engine Optimization. You will notice that in the previous sentance, I linked to a page using the very same text as the page's title and filename. You might want to follow that link, and then return here when you're done reading the page. Consider this a demonstration of what TO DO to optimize your web site.
Embedding lists of keywords, and the other "tricks of the trade" will leave you vulnerable to the threat of having your site banned from the most popular search engines. It's not worth it.
However, if you really are serious about marketing a product or service online, you must consider some pay per click advertising. This phenomenal approach to attracting traffic to your website is simply the quickest way to get your site in front of consumers. In a future revision of this faq, I'll be discussing my and my associates experiences with the latest pay-per-click advertising programs.
Q. What is opt-in email?
A. Opt-in email is email sent from a business or individual, to another business or individual with permission. Generally, customers fill out a contact form while visiting your web site and "opt-in" to receive more information. The web building software marketed by Triangle Websites.com has forms for collecting opt-in email addresses, as well as email management software to automate many of the tasks of promoting your website through direct email campaigns. If your business currently uses newsletters or periodic sales flyers for promotion, this is an excellent cost saving way to keep your customers informed.
Q: What else do I need to start my online business?
A: If you are retailing products through the internet, you will need a merchant account to be able to take credit card orders. You will also need to register a domain name. Our experience is that websites hosted in a sub domain are not taken seriously by the Internet community. For example, a site hosted as "www.geocities.com/~yourbusinesname" are generally ignored. While domains such as "www.yourbusinesname.com" have a ring of credability. We offer both domain name registration, and merchant accounts for accepting credit card payments online.
Please consider this:
You will discover that a commercial web site becomes a living entity, growing as your business grows, and becoming as much a part of everyday business as the telephone. Because of this, when you choose a web site design solution, keep in mind that you will want to make changes over time. If you purchase a web solution that you can modify and update yourself, you will save a huge amount of money over time. Don't get locked into an inflexible web site design requiring a web master for changes and update.
Our web site solution is available for the low price of $49.00/month, and includes unlimited toll free technical support. To build your own web site, Sign up today. Or, for our fast track web site design solution, select the package that's right for you from our web prices page.
